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Shipping

Where is my order?

For Domestic or Cyprus orders:

Please visit the link you will receive in the dispatch email and search for your package using the tracking number.

This number is automatically sent to your email as soon as your order is fulfilled.

You can also find your tracking number in your order history after logging into your account.

In case you have chosen delivery to a BoxNow locker (applicable only in Greece), the parcel number and the locker PIN number will be sent to you via SMS upon invoicing and routing of your order. You can find more information here.

For International orders:

Please visit www.ups.com and search for your package using your tracking number.

This number is automatically sent to your email upon completion of your purchases.

You can also find your tracking number in your order history after logging into your account.

ATTENTION!

  • In the event that more than one order is placed on the same day or before their invoicing, and provided that the delivery/billing address and payment method are the same, the orders in question will be consolidated into one. If you wish for your orders not to be consolidated, please note it in the comments of your order.
  • During special offers or sales, stock shortages may occur, which can lead to the cancellation of the items in the order.
  • In cases where an order is not picked up more than 3 times, Parabita reserves the right to request order prepayment before shipping any subsequent package.

If I order today, when will I receive it?

For orders within Greece, delivery takes place on weekdays, Monday-Friday, between 09:00 AM - 17:00 PM (excluding holidays), and the delivery time is determined by the courier company.

Orders placed before 12:00 PM are dispatched by our company on the same business day.
Orders placed after 12:00 PM are dispatched on the next business day. Orders within Attica are delivered in 1-2 business days.
Orders to the rest of Greece are delivered in 2-3 business days.
Orders with BoxNow delivery are delivered to the selected locker within 24 hours (business days & Saturday) from the successful invoicing of your order. You can find more information here.

For orders from Cyprus & International locations, delivery takes place within 3-5 business days. For international destinations, delivery may vary by region and exceed the 5-day period. Orders destined for Spain, America, Russia, or China are not accepted.

ATTENTION!

  • In the event that more than one order is placed on the same day or before their invoicing, and provided that the delivery/billing address and payment method are the same, the orders in question will be consolidated into one. If you wish for your orders not to be consolidated, please note it in the comments of your order.
  • Estimates regarding order delivery time may be modified in cases of force majeure (e.g., adverse weather conditions, strikes, etc.).
  • *During holiday or sales periods, shipments may be delayed due to increased workload. Furthermore, during special offers or sales, stock shortages may occur, which can lead to the cancellation of the items in the order.
  • In cases where an order is not picked up more than 3 times, Parabita reserves the right to request order prepayment before shipping any subsequent package.

Which courier company do you use?

Shipments within Greece are carried out via Geniki Taxydromiki or Courier Center. In addition, there is the option to choose delivery to a Parabita store or delivery to a BoxNow locker. See more here.

Shipments to Cyprus are carried out via Geniki Taxydromiki.

International shipments are carried out via UPS.

** Orders or deliveries destined for Spain, America, Russia, or China are not accepted.

Can I pick up my order from the headquarters of Parabita.com?

All orders are dispatched via Courier services to the address you declared during your registration. Pickups from the headquarters of Parabita.com are not available.

What should I do if my package is delayed?

For Domestic orders:

In case the delivery of your package is delayed, please follow the steps below:

  • Look up the tracking number of your package in your order history on Parabita.com or in your order dispatch email.
  • Use this code to track your shipment via the link you received in the dispatch email.
  • In case your package is marked as "unable to deliver", please contact the courier company to reschedule the delivery date.
  • If you have selected delivery to a BoxNow locker, you can search here using the parcel number you received via SMS upon invoicing and routing of your order. You can find more information here.

For International & Cyprus orders:

Please search for your package on the www.ups.com website using the tracking number of your order, which you can find in your order history on Parabita.com or in your order confirmation email.

Orders destined for Spain, America, Russia, or China are not accepted.

What is the shipping cost of my order?

For shipments within Greece via Geniki Taxydromiki or Courier Center, shipping is free for orders of €80 and above. For orders under the value of €80, the shipping cost is €3.

For delivery to a BoxNow locker (only for Greece), the shipping cost is €2.50 for all orders. See more information here.

The Cash on Delivery service incurs an additional charge of €1.5 on top of the order value, effective from July 16, 2024.

For shipments to Cyprus, shipping is free for orders of €100 and above. For orders under the value of €100, the shipping cost is €8. The Cash on Delivery service is not available; you can pay by credit card, PayPal, or bank transfer.

For International shipments* (European Union countries, except Spain), the shipping cost is €8.

ATTENTION!

In the event that more than one order is placed on the same day or before their invoicing, and provided that the delivery/billing address and payment method are the same, the orders in question will be consolidated into one. If you wish for your orders not to be consolidated, please note it in the comments of your order.

For orders from other International countries, you can contact us at customercare@parabita.com to be informed about the exact shipping cost.

The customer will be burdened with any additional taxes or Customs Clearance Fees.

*Orders destined for Spain, America, Russia, or China are not accepted.

From where will I pick up?

Orders are delivered to the predetermined shipping address that you indicated to us during your registration, while there is also the option of delivery to a Parabita store or to a BoxNow locker (applicable only in Greece).

In order for your order to be sent to an alternative address from the one registered in your personal details, you can declare another shipping address BEFORE completing your order.

In any case, you must have registered your mobile phone number in your details so that the courier company can contact you in the event of any impediment.

Parabita.com cannot guarantee an exact delivery time for your order. The best solution is to have registered your mobile phone number, so that if the courier does not find you, they can arrange a delivery time with you that is convenient.

For orders with Geniki Taxydromiki to island destinations, remote areas, or cities that are not prefecture capitals, and depending on the postal code, pickup may be carried out exclusively from the local store. In these cases, when entering the postal code in the order, the shipping method appears as "Geniki Taxydromiki – Pickup at the local store" and the customer will only be able to pick up their parcel from the local store of Geniki Taxydromiki.

ATTENTION!

In cases where an order is not picked up more than 3 times, Parabita reserves the right to request order prepayment before shipping any subsequent package.

STORE PICKUP | PICK UP

Store Pickup Process for Online Purchases

F A S T & F R E E !

Select the store that suits you best and make your Purchases securely.

Where and how can I be serviced?

Your service is made easy, fast, and Free without complicated procedures in 4 simple steps:

1. Purchase Online
Browse the e-shop www.parabita.com and add your favorite pieces to your cart

2. Store Selection
During checkout, select "Store Pickup" under the Shipping Method and choose the store that suits you best

4. Pickup Notification
When the order is available at the store of your choice, you will receive a notification via email

5. Store Pickup
The order will remain at your selected store for 10 days. Pickup is completed by presenting the order number or any identification (e.g., ID card) ensuring that the pickup is made by the person whose details match the purchase information.

Pickup Points

Pickup can be done across the entire Parabita store network (except for the store inside Politikos and the corner at Notos Piraeus)

See all stores HERE

What do I benefit?

  • Product fitting (except at the Parabita central warehouse)
  • Product reservation
  • Pickup 6 days a week
  • Pickup at a time and place that suits you best

What is the pickup cost for picking up at a Parabita store?

Pickup from our physical store is free of charge.

How can I pay?

Cash on Delivery does not apply in the case of choosing store pickup. The available payment methods for your order when picking up from a Parabita store are:

  • Viva Wallet (Payment by Credit/Debit card, KLARNA, IRIS, etc.)
  • Bank Transfer (National Bank of Greece, Alpha, Eurobank, Piraeus)
  • PayPal

Cash on Delivery is not available for this service.

When can I pick it up?

The order will be at your chosen store within 1–3 days from the order completion date. Pickup takes place during the operating hours of the respective pickup location.

If you wish to authorize a third party to pick up your order, the authorized individual must have a formal written declaration (authorization letter) allowing them to pick up the specific order, along with the order number.

How will I be informed about picking up my order?

As soon as the order is prepared by our central warehouse, you will be notified again via email regarding the pickup date and time at your selected store.

The order will remain at the store for 10 calendar days. After this period, the order will be automatically cancelled and returned to our central warehouse. If the product is not picked up within ten (10) calendar days from receiving the pickup notification, Parabita will contact the customer to arrange a refund of the order amount.

In the event that a user is found to be abusing this pickup capability provided by Parabita (e.g., repeatedly ordering items through the online store and failing to pick them up from physical locations, etc.), the company reserves the right to reject and deny the order of said user through the store pickup service. Given that the risk transfers to the Customer upon receipt of the products, the Customer is required to inspect the items they receive at the time of pickup; by signing upon receipt, they confirm that they have correctly received the products of their order.

How can I contact the Customer Service department?

You can contact the Customer Service department in the following ways:

  • BY PHONE at 215 215 77 77 (Monday to Friday 09:00 - 19:00 & Saturday 09:00 - 15:00)
  • ONLINE on Facebook Messenger and Instagram Direct (Monday to Friday 09:00 - 17:00)
  • VIA CHAT located in our online store, bottom right ("Talk with us")
  • VIA E-MAIL at customercare@parabita.com

The above schedules do not apply on official holidays. Any further modifications are announced on the homepage of the online store as well as on social media.

IMPORTANT!
Calls to the call center are recorded for transparency reasons and to provide you with better service.