Returns

Wanting to make online shopping even easier for our customers and highlight its benefits, we offer the possibility of product replacement as well as refunds, provided that they meet the following terms:

The product must be returned within 25 calendar days from the day of receipt (effective from 02/03/2015). Proof of the receipt date is the courier's stamp.

The product must be accompanied by all necessary sales documents. Changes or refunds are made based on the purchase price.
The product must not have been used and must bear all company tags. Where belts, necklaces, authenticity cards, protective pouches, or leather tags are provided, they must also be returned as they are considered part of the product.
The product must be in its original packaging and in excellent condition, just like the original, without damage, stains, or alterations.

Special Cases

Changes or returns on swimwear are accepted provided that the return conditions mentioned in these terms are met. In addition, they must bear the hygienic protection stickers.
For hygiene reasons, changes or returns are not accepted on underwear briefs, unless the product is proven to be defective.
No returns or changes are made on tights and socks.

Parabita.com reserves the right to reject the return of products if these terms have not been met.

Product Exchange Process

The product exchange process is carried out by following the steps below and applies to Greece or Cyprus.

STEP 1 - EXCHANGE REQUEST:
You place a new online order by selecting payment method "EXCHANGE" in order to reserve the new items. The new order for the exchange must be of equal or greater value than the returned items. Changes in color or size are made at the purchase price.
Alternatively, you can contact us by phone at 2152157777 so we can guide you through the exchange process and proceed with reserving the new items.

STEP 2 - FILL OUT THE RETURN FORM:
In the package of the original order, you have received the receipt along with the return form containing detailed instructions on the back of the document.
On the return form, you select whether it concerns an Exchange or a Return and fill out the reason for returning the item or items, noting the corresponding number from the "reason for return" column in the "return reason number" column.
In the event that you wish for a refund, you fill out all the fields in the "Refund Details" section.
If you have lost the return form, you can find a blank copy to fill in your details and the code for the item/items, here

STEP 3 - PREPARE THE PACKAGE:
You place the completed return form inside your package.
You close the package so that the content is protected. You can use either the same or another packaging.

STEP 4 - RETURN THE PACKAGE TO US:
Parabita cooperates exclusively with Geniki Taxydromiki for returns. For your faster service, visit https://www.taxydromiki.com/office-network and find the phone number of your nearest store.

You call your local Geniki Taxydromiki store to return the package, stating RECIPIENT CHARGE.
You declare the following recipient address to the carrier:
PARABITA
THESI SCHINEZA
19300 ASPROPYRGOS
Tel. 2105552021

Your request will be serviced after the package is first received at our warehouse and the returned products are checked.

For Cyprus, after the registration and check of the returned items, we will inform you by phone or e-mail about the return shipping cost and/or the remaining balance resulting from the new order, so that you can deposit it in one of the cooperating banks in order to route the shipment of the order for the item exchange.

For International Orders:

There is no possibility of product exchange, only refunds. The shipping of returned items burdens the sender.

Orders destined for America, Spain, Russia, or China are not accepted.

Refund Process

For item returns and refunds from Greece or Cyprus, you follow steps 2-4 mentioned above in the exchange process.

The refund amount will be paid within fourteen (14) business days from the date of receipt of your package and after parabita.com has first completed the check of the returned items and confirmed that all conditions based on these terms for the refund are met.

The payment of the refund is completed in the same way as the original method of payment for the order (e.g., Credit card or PayPal). In the case of order payment by Cash on Delivery or Bank Transfer, the payment of the refund is made to a bank account that you declare on the return form.

The refund concerns exclusively the value of the returned products. Any order costs (e.g., Cash on Delivery charge or shipping charge) are not refundable.

For international orders, the shipping of returned items burdens the sender.

There is no possibility of issuing a credit note (credit balance). In the exceptional case that a credit balance arises from transactions in the online store or the physical stores of the Parabita network, it will expire after the lapse of 12 months.

Return Form

If you have lost the return form, you can find a blank copy to fill in your details and the code for the item/items, here

On the return form that you will find inside your package, you must state whether you wish for an exchange or a refund.

For both cases, you note the reason for exchange/return in the corresponding table.

ATTENTION!

In case of a Refund and

payment of the order by Cash on Delivery or Bank Deposit, note the account details to which you want the refund to be made (IBAN number, Bank, Full name of the beneficiary).
payment by any other method (e.g., Credit card or PayPal), the refund of the money is paid in the same way and you do not need to fill in additional details.

Charges for Exchanges & Returns

The return of product/products from an order can be carried out only once at the expense of parabita.com. In case of a second return of product/products purchased within the same order, the cost of shipping will burden the sender and will be charged along with the respective reshipping costs as mentioned below.

In Cases of Product Exchange

For orders from Greece:
In the case of exchanging a non-defective product, the return of the package to Parabita.com is free of charge. A necessary condition is that the shipment must be made exclusively with Geniki Taxydromiki, stating recipient charge. The above applies only in the case of the first exchange, as from the second return of the same shipment, the cost (€3) burdens the sender with a charge made on the reshipment.
During reshipment with Geniki Taxydromiki or Courier Center, the charge is €3 for the first exchange and €6 from the second exchange and for any subsequent ones arising from the same order, and it is borne by the customer. Cases where the difference between the value of returned items and the new order is over €80 are excluded.
During reshipment with Box Now, the charge is €2.5 for each exchange regardless of the amount of the new order.
For orders from Cyprus:
In the case of exchanging a non-defective product, the return of the package to Parabita.com is free of charge. A necessary condition is that the shipment must be made exclusively with Geniki Taxydromiki, stating recipient charge. The above applies only in the case of the first exchange, as from the second return of the same shipment, the cost (€12) burdens the sender with a charge made on the reshipment. During reshipment, the charge is €12 and is borne by the customer. After receiving and checking the returned items, the customer is informed (by phone or e-mail) about any resulting balance as well as the reshipping cost. In order to route the shipment of the order with the new items, it is necessary to settle the balance by deposit in one of the cooperating banks.
For International orders:
There is no possibility of product exchange.

In Cases of a Refund

The costs of returning the package, in cases of a refund, burden the customer.

For orders from Greece:
Parabita.com gives you the opportunity to benefit from the preferential price of €3 for the return of your package, using exclusively Geniki Taxydromiki.
This amount will NOT be paid directly to the courier but will be deducted from the refund amount concerning the value of the returned item/items. Therefore, upon returning your package, you will state recipient charge.
For orders from Cyprus:
Parabita.com gives you the opportunity to benefit from the preferential price of €12 for the return of your package, using exclusively Geniki Taxydromiki.
This amount will not be paid directly to the courier but will be deducted from the refund amount concerning the value of the returned item/items. Therefore, upon returning your package, you will state recipient charge.
Alternatively, you can send the package for return using any traceable shipping method.
Attention! In any case, the customer is obliged to keep a copy of the return receipt and present it to the company if requested as proof in order for the refund to take place.
For International orders:
The costs of returning the product are covered directly by the customer and the refund amount will concern the value of the returned items.

Product Returns - General

Parabita.com does not guarantee the safety and insurance of products returned through other transport companies, except Geniki Taxydromiki, and may not assume responsibility for these specific products.
All steps for returning items must be completed within 25 days from receipt. Otherwise, Parabita.com reserves the right to reject the return of products.
Parabita.com has secured the preferential price of €3 for returning items within Greece and €12 for returning items from Cyprus. This amount is not paid directly to the courier but is deducted from the refund amount or charged to the reshipment of the 1st item exchange.
For the return, you have the option to use any other courier company you wish, assuming the charge as the sender. Parabita.com reserves the right to refuse receipt of a returned parcel with recipient charge or with any charge that may arise for the recipient.
For returns carried out in ways not provided by the return policy, Parabita.com reserves the right to refuse receipt while, in case of accepting the product return, the costs burden the sender and a Free value charge will be applied. This charge will be withheld from the credit amount arising from the value of the returned products.
There is no possibility of issuing a credit note (credit balance). In the exceptional case that a credit balance arises from transactions in the online store or the physical stores of the Parabita network, it will expire after the lapse of 12 months.
Changes in color or size are made at the purchase price of the item.

Payment of Refund

In the event that you wish for a refund, the amount will be returned in the same way the payment was made, within 14 business days from the date of receipt of your package and after Parabita.com has checked that the products meet all conditions for return.

ATTENTION!

The refund concerns exclusively the value of the returned products. Order payment and/or shipping costs are not refundable.
The refund for purchases made via cash on delivery will be done through a bank. For the deposit, it is necessary to mention your account's IBAN number, the Bank, as well as the full name of the beneficiary.
Please fill out the return form - instructions for completion are mentioned above.
For the refund of a non-defective product, the cost burdens the customer with the return expenses - the return expenses are mentioned per case above.

Defective Products

All products that clearly bear a manufacturing defect will be replaced or compensated immediately, with the return cost entirely burdening the company Parabita.

If you wish to change a defective product, parabita.com can replace it with a product of the same characteristics, depending on availability. The cost of reshipping the item for replacement entirely burdens parabita.com.

Discount Items & Outlet Items

Returns/changes on products purchased with a discount or on offer are made at the purchase price of the item.

Purchases with a Queen of Hearts Privilege Card

For any change from the redemption of Queen of Hearts privilege use (% discount or gift voucher), the change is made at the original price of the item as stated on the customer's receipt.

In the event of a refund, the value after the discount is calculated.

Product Exchange via PARABITA Stores

The exchange of a product purchased through the online store parabita.com can be accepted in a physical PARABITA store within 25 calendar days from the day of receipt.

Changes are made only upon presentation of the Receipt/return form that you received along with your package from parabita.com.

In the case that the item is an Outlet, the exchange can be accepted only at the Outlet store.

For products which have been purchased in a physical store, changes are accepted only in a physical store either with physical presence or via courier.

Refunds are not carried out for items purchased in a physical store.

See here the addresses of the stores.

ATTENTION!

Contact with Customer Service

You can contact the Customer Service department in the following ways:

BY PHONE at 215 215 77 77 (Monday to Friday 09:00 - 19:00 & Saturday 09:00 - 15:00)
ONLINE with a message on Facebook and Instagram (Monday to Friday 09:00 - 17:00)
VIA CHAT located in our online store, bottom right ("Talk with us")
VIA E-MAIL at customercare@parabita.com

The above schedules do not apply on official holidays. Any further modifications are announced on the homepage of the online store as well as on social media.

IMPORTANT!
Calls to the call center are recorded for transparency reasons and to provide you with better service.

Online Dispute Resolution Platform

According to Directive 2013/11/EC, which was incorporated into Greece by JMD 70330/2015, the possibility of online resolution of consumer disputes with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (i.e., a natural person acting outside of professional capacity) and has any problem with a purchase made from our Website, they can initiate the ADR procedure through the single pan-EU platform for online dispute resolution (ODR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage